Shipping & Returns

Free Shipping to Europe, UK & US

PurePashminas.com offers free shipping on all orders to Europe, the United Kingdom and the United States.

Countries that are included in Europe are: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

We continually aim for a smooth service and high customer satisfaction. Therefore, we strive to quickly proces your order. This means your order will be sent within 24 hours on working days. If you pay by bank wire, your order will be shipped as soon as the amount has been received on our bank account.

Worldwide Shipping

On orders to Canada: shipping rate of 10 euros

On orders to European countries not mentioned above: shipping rate of 15 euros

On orders to Australia and New Zealand: shipping rate of 15 euros

On orders to the rest of the world: shipping rate of 15 euros

Your order will be sent within 24 hours on working days. If you pay by bank wire, your order will be shipped as soon as the amount has been received on our bank account.

Import duty and taxes

Please be aware that import duty and taxes may be due in the country of destination. This applies to countries outside the European Union. PurePashminas.com will not bear any of these costs; this will be for the account of the recipient of the parcel. Since import duty and taxes vary widely from country to country, we recommend you to contact your local customs office before you order as to avoid unexpected costs.

14 Days Right to Return

We want you to be 100% satisfied with every product you purchase at PurePashminas.com. If you are not satisfied with your purchase, we gladly accept a request for an exchange or refund. You can return the article without motive up to 14 days after delivery.

Click on the 'contact' button on top of the page to submit a request. Always mention the reference of your order and whether you prefer an exchange or refund of the purchase amount. As soon as we have received your request, we will send you an e-mail with details on how to return the product. When we have received your package, fully intact, you will receive a confirmation e-mail. Refunds will take place within 7 days after reception of the returned items.

We gladly accept your return, provided that you consider the following conditions:

  • Used or damaged products are not qualified for return.
  • The original label and trademark must be intact and attached to the product.
  • The article needs to be returned in the original packaging.
  • We strongly recommend you to send your package by registered mail. This way you will avoid any risk of loss or damage caused by shipping. Furthermore we advice you to carefully wrap and close your package with adhesive tape to avoid damage to the article.
  • PurePashminas.com cannot be held responsible for any damage or loss of the product caused by shipping.
  • Costs of return are for the account of the customer. Solely in the case of wrong delivery or when a product was delivered with damage to it, costs of return will be compensated.